Funai Service Corporation

 

Over 30 years of experience providing reverse logistics with a manufacturing mindset

About US

Funai Service Corporation (FSC), based in Columbus OH, is the U.S. subsidiary of Funai Electric Co., LTD., headquartered in Osaka, JAPAN. Funai is a leading manufacturer in the global consumer electronics market. Funai's products have been sold in more than 20 countries for over 50 years. FSC is an exclusive service provider for the North America region. To date, FSC has served over 74 million customers with our world-class quality service.

Company Overview

Address:

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Affiliate:

2425 Spiegel Drive Groveport Ohio 43125

90,000ft2 (180K-ft2 total for all 3 location)

100+

www.funaiservicecorp.com

1985

100% Funai Electic Co., LTD.

Bigston, Arvato

Reverse Logistics

Process returns, inspect unit and repair damage. Maximize salvaged value out of return

Resell/Remarketing

We have a complete, experienced and qualified sales team to assist in selling your refurbished product to the market.

In depth Analysis

Engineering analysis on defects, return reason, and to minimize return loss for the customer

Customer Service

Comprehensive customer support: call center, warranty service, parts supply, Social Media

Reverse Logistics

Process returns, inspect unit and repair damage. Maximize salvaged value out of return.

  • Processing Capacity (monthly): 150,000 +
  • Yield : 95% (excluding damage on return)
  • Turn Around Time : 1-5 days
  • Inventory Accuracy : 100%

Our locations are strategically positioned to fully service the U.S. market

FSC has 3 locations in Mid-west, West, and South to fully cover the U.S. market, including Mexico

  • Main Facility (Mid-west): Columbus OH
  •        90,000 ft2 (expandable)
  • West Coast Facility: Torrance CA
  • South and Mexico Facility: McAllen TX, Reynnosa MX

We process and analyze based on a manufacturing mindset

Not only do we process returns, we also provide valuable reporting to our customer.

  • Share same values with customer: Zero return is always best
  • Engineering analysis and report on defects & damages
  • Offer suggestions to customer to minimize return
  • Tweak process on a daily basis to gain efficiencies

Customer Care

Comprehensive customer support: call center, warranty service, parts supply Social Media

  • Call center operation: 90,000 + call / month
  • Warranty Service: Inhome repair service
    •     Exchange service, Claim management
  • Parts Supply: 5,000 + shipping / month

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Years of experience

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Received Unit Last Year

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Annual revenue

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Brands and Products We Support

We are proud to provide services to our clients to support their business.

Philips 4K Smart TV

Philips Audio

Receiver / Home theater / Mini system
 

Dolby Cinema

Kodak Printer

Sanyo LED TV

Sanyo Audio

DVD / Blu-ray
Sound bar
 

Magnavox LED TV

Magnavox Audio

Neato Robot Vacuums

Small Appliances

Vacuums
Air conditioners/ Air purifiers
Humidifiers
Microwave ovens
Coffee makers / Kettles
Toasters / Mixers
Slow cookers / Portable heater

Consumer Electronics

Digital camera / Camcorder
Gaming
Car stereo
Telephones
Projectors

Lifestyle goods

Blood pressure monitors
Pedometers / Nebulizers
Shavers / Personal care products
 

Our strengh / Fully customized process supported In-house IT system

All operation support IT system has been developed in-house. Any new project can be "jump started" in a short period with minimal initial cost

  • Fully understand requirements of customer.
  • Develop IT support system to fulfill all needs
  • Run pilot program and adjust process & IT system
  • Start actual operation
 

"Minimize return, run operation with minimal cost, and pursue operation excellency."

FSC Mission Statement

Contact us

For every question, or for further information, here is how you can get in touch with us. Send us an email or come visit us!

Visit us

2425 Spiegel Dr. Groveport OH 43125

Phone: 614-654-6005

Email: info@funaiservice.com